Terms & Conditions

1. Agreement

These Terms & Conditions govern your access to and use of Mezza Pulse (the “Service”), including our AI phone agents, dashboards, scheduling tools, and messaging features. By creating an account, using the Service, or submitting a booking request through a business that uses Mezza Pulse, you agree to these terms.

2. Accounts and access

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Accounts are provisioned per organization; you may not share access outside your organization without our written consent.

3. Acceptable use

• No unlawful, deceptive, harassing, or abusive use of the Service.
• No uploading contact lists or sending messages to people who have not provided valid consent.
• No attempts to reverse engineer, overload, scrape, or interfere with the Service or its infrastructure.
• No use of the Service for regulated content categories prohibited by our carriers (including SHAFT-C content).

4. Messaging and calls

Businesses using the Service are solely responsible for obtaining and documenting consent before sending SMS or placing outbound calls, and for honoring opt-out requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. See our SMS Terms for details. Calls and messages may be recorded, transcribed, and analyzed to deliver the Service.

5. Customer data and privacy

We process personal information as described in our Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. You retain ownership of your business and customer data; you grant us a limited license to process it to operate and improve the Service.

6. Fees and billing

Paid plans are billed in advance on a recurring basis unless otherwise agreed. Usage-based charges (such as call minutes or message volume) are billed in arrears. Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.

7. Third-party services

The Service integrates with third parties (including voice, messaging, email, payment, and AI providers). Your use of those integrations is also subject to their terms, and we are not responsible for their availability or performance.

8. AI output disclaimer

AI-generated summaries, quotes, scripts, and recommendations are provided for convenience and may contain errors. You are responsible for reviewing AI output before relying on it, and for any pricing, scheduling, or commitments communicated to your customers.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features, and may suspend accounts that pose security, legal, or carrier-compliance risk.

10. Warranty disclaimer and liability

The Service is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits.

11. Termination

Either party may terminate for convenience with notice. We may terminate immediately for breach of these terms. Upon termination, your access ends and we may delete your data after a reasonable retention period.

12. Changes to these terms

We may update these terms from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact

Questions about these terms? Email support@mezza.ai.